Order Processing Time

  • Orders are processed Monday through Friday, excluding public holidays.
  • Orders with cleared payment received before 4:00 PM Central Time (CT) enter the processing cycle the same day.
  • Standard order processing and warehouse handling time is 1–3 business days.
  • If an order requires additional payment verification or encounters a stock delay, you will be notified via email.

Shipping Methods & Delivery Times

  • Standard Shipping: Typically 3–7 business days in transit via standard carriers (UPS, USPS, FedEx).

International Shipping

  • International shipping is available for a flat rate of $100.
  • Delivery may take 11–17 business days, depending on destination.
  • Shipping time varies by country and is not covered under our standard domestic transit estimate. Please allow additional time for customs processing, which is outside our control.
  • International orders may be subject to customs duties, taxes, or import fees upon arrival, which are the buyer’s responsibility unless otherwise stated.

Freight Delivery Requirements

  • Business Dock Delivery: Requires a loading dock at least 48 inches high, accessible to a 53-foot semi-truck. Carrier unloads at dock level; inside delivery, unpacking, and debris removal are the buyer’s responsibility.
  • Curbside/Liftgate Delivery: Required if no loading dock is available. Carrier lowers the equipment via liftgate to ground level curbside, placed as close to the entrance as safely possible. Final placement and unpacking are the buyer’s responsibility.

Free Shipping Terms

  • Items marked “Free Shipping” include standard Business Dock Freight Delivery within the 48 contiguous United States.
  • Liftgate fees not selected/paid at checkout will be billed before delivery can be completed.
  • Remote or restricted access areas may incur surcharges; you’ll be contacted for approval prior to shipment.

Receiving & Inspection (Action Required)

  • Visible Damage: Write “Package Damaged” on the delivery receipt before signing.
  • Severe Damage: Refuse delivery, note “Refused – Damaged Item,” and contact us immediately.
  • Concealed Damage: Report hidden damage or missing components with photos within 48 hours of delivery. Claims after 48 hours must be filed directly with the freight carrier.

Order Tracking

Tracking is emailed once the shipment leaves our facility; may take up to 24 hours to populate in the carrier’s system.

Shipping Restrictions

  • We ship to addresses within the United States and select international destinations. Shipping time varies by country.
  • Freight carriers cannot deliver to P.O. Boxes.
  • International deliveries may incur additional customs, import, or brokerage fees not included in shipping cost.
  • Oversized equipment deliveries may require specific site arrangements; we’ll contact you if special routing is necessary.

Lost or Missing Packages

If tracking shows delivered but not received, contact the carrier to verify drop-off location. If the carrier can’t locate it, contact us to initiate a formal trace and claim.