We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, uninstalled, unused, and in its original packaging or crating. You will also need the receipt or proof of purchase.

To start a return, you can contact us at sales@towforged.com. Please note that approved returns will need to be sent to our facility at the following address:

Tow Forge
685 W Center St
Provo, UT 84601

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Please note that for oversized freight items (such as axles and heavy-duty hitches), special LTL return instructions will be provided. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@towforged.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged in transit, or if you receive the wrong item, so that we can evaluate the issue and make it right. If a freight shipment arrives visibly damaged, please note the damage on the delivery receipt before signing.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom-fabricated products, specially cut decking, or special-order heavy-duty axles. We also do not accept returns on hazardous materials. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

No Restocking Fees

We do not charge any restocking fees for eligible returns. If your return is approved, you will receive a full refund for the returned item, excluding any applicable shipping costs unless the return is due to our error or a defective product.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at

sales@towforged.com.

Phone: +1 (385) 417-1607